We're here to help
Have a question or need help with your order? Reach out and we'll get back to you as soon as possible.
support@storycrestbooks.com5-10 minutes. You'll receive an email when your stories are ready.
No, stories cannot be edited after generation. If you're unsatisfied, contact us and we'll work with you.
Printed and shipped via our print partner, with tracking information sent to your email. Typical delivery is 5-7 business days.
From your account dashboard, navigate to your order to find download links for your digital storybook.
Check your spam folder first. If you still can't find it, contact us at support@storycrestbooks.com.
All sales are final once story generation has begun, since each book is personalised and made to order. If your book arrives with a printing defect or quality issue, we'll send a free replacement — email support@storycrestbooks.com within 14 days of delivery.